Privacy Policy

Version 2026-07-29 · Last updated July 29, 2026

Information we collect

Nexxen Solutions may collect information you provide at checkout, during onboarding, or while using our services, including:

• Name, business name, email address, phone number, and billing or service address.
• Order, price, subscription, invoice, receipt, refund, and transaction details.
• Checkout consent, policy version, date and time, device, browser, and IP-related records.
• Messages, emails, calls, support requests, approvals, onboarding information, and service-delivery records.
• Website, marketing, analytics, CRM, appointment, lead, and campaign information needed to provide the selected services.

Payment providers process complete payment-card details. Nexxen does not receive or store your complete card number.

How we use information

• Process purchases, recurring payments, receipts, cancellations, and refunds.
• Verify authorization and document the checkout agreement.
• Set up, operate, support, secure, and improve the services.
• Communicate about onboarding, service work, billing, security, and support.
• Investigate billing concerns, prevent fraud or misuse, and respond to disputes.
• Comply with legal, tax, accounting, and platform requirements.

Service providers and disclosures

We use service providers such as Stripe-connected payment processing, GoHighLevel CRM and checkout tools, website and cloud hosts, analytics services, communications providers, and business software vendors. They may process information on our behalf under their own privacy and security terms.

We may also disclose information when required by law, to protect customers or our services, in connection with a business transaction, or with your direction or consent. We do not sell complete payment-card information.

Retention and security

We retain information for as long as reasonably needed to provide services, maintain transaction and consent records, resolve disputes, enforce agreements, and meet legal, accounting, tax, and security obligations. Retention periods vary by record type.

We use reasonable administrative, technical, and organizational safeguards. No online system can be guaranteed completely secure.

Your choices and requests

You may ask to access, correct, or delete personal information, subject to applicable law and records we must retain. You may also request cancellation of future subscription renewals under our Refund and Cancellation Policy.

Policy changes

We may update this policy as our services or legal requirements change. The date and version above identify the current public policy.

Contact

For a privacy question or request, contact matthew@nexxensolutions.ca or +1 510-369-5110.