Terms of Service

Version 2026-07-29 · Last updated July 29, 2026

1. Agreement and order of precedence

These Terms govern services provided by Nexxen Solutions (“Nexxen,” “we,” “us,” or “our”). They apply together with the checkout page, service description, order form, and any separate written agreement accepted by both parties. The checkout or order form controls the selected price and package. A separately signed agreement controls if it expressly conflicts with these Terms.

2. Current service plans

• Nexxen Complete Growth: $297 USD per month. This plan includes the agency growth and automation services listed at checkout. It does not include a custom website build or a setup fee.
• Nexxen Complete Growth + Custom Website: a $500 USD one-time setup fee plus $297 USD per month. This plan adds a custom 3–5 page contractor website and the website services listed at checkout.

The currency, initial total, renewal amount, and exact included services shown at checkout are part of your order. AI receptionist service is not included unless separately added in writing.

3. Payment authorization and recurring billing

You confirm that you are authorized to use the payment method and to purchase on behalf of the customer or business identified at checkout. You authorize the initial charge displayed at checkout and recurring monthly charges of $297 USD until cancellation. The custom-website plan’s initial charge includes the $500 USD setup fee.

Renewals are normally charged monthly on or near the same calendar date as the initial purchase. Payment processing is provided by third-party payment providers. We retain transaction, checkout-disclosure, and service records as described in our Privacy Policy.

4. Service commencement and delivery

Service may begin immediately after payment, including account configuration, onboarding, research, design, software setup, or other preparation. You agree to provide timely access, approvals, business details, and content reasonably needed to perform the work. Delays in receiving those items may extend delivery dates and do not pause billing unless we agree otherwise in writing.

The Complete Growth plan supports an existing website but does not include building a new custom website. The Custom Website plan includes the website scope stated at checkout. Requests outside the selected scope may require a separate written quote.

5. Customer responsibilities

• Provide accurate contact, billing, business, and service information.
• Respond to reasonable approval and access requests.
• Confirm that submitted text, images, logos, data, and other materials may lawfully be used for the services.
• Use the services lawfully and avoid illegal, deceptive, infringing, or harmful content.
• Review business claims, pricing, licenses, and industry-specific disclosures before publication.

6. Results and third-party platforms

Nexxen will provide the selected services with reasonable care, but marketing results depend on customer participation, market conditions, competition, budgets, and third-party platforms. We do not guarantee search rankings, leads, revenue, appointment volume, Google Business Profile verification, platform approval, or uninterrupted availability.

Google, Stripe, GoHighLevel, hosting providers, communications carriers, social networks, and other third parties operate under their own terms and may change, restrict, suspend, or discontinue features. Nexxen is not responsible for third-party outages or decisions outside our reasonable control.

7. Content, websites, and platform materials

You retain ownership of materials you provide and grant Nexxen permission to use them to deliver the services. Subject to full payment, you may use final customer-specific website content and designs delivered for your business. Nexxen and its licensors retain ownership of pre-existing software, reusable templates, automation logic, methods, platform accounts, and third-party materials. Third-party software and media remain subject to their applicable licenses.

8. Cancellation, refunds, and failed payments

You may cancel before the next renewal by contacting support. Unless we confirm an earlier date, cancellation stops future renewals and takes effect at the end of the current paid period. Access, hosting, automation, or managed services may end when that period ends.

Monthly charges are generally non-refundable after a paid service period begins, except for a confirmed billing error or where required by law. The $500 USD custom-website setup fee becomes non-refundable once setup, discovery, configuration, design, or production work begins. If you cancel before any setup work begins, contact us promptly for review. See the complete Refund and Cancellation Policy.

If a payment fails, we or our payment processor may retry the charge and notify you. Continued non-payment may result in suspension or cancellation of service.

9. Billing concerns

If you do not recognize a charge, believe you were billed incorrectly, or have a service concern, contact us promptly so we can investigate and provide the relevant order and service records. Nothing in these Terms limits any non-waivable right you may have under applicable law.

10. Electronic communications and records

You consent to receive transactional emails, receipts, service notices, and billing communications electronically. Electronic checkout, consent, communication, transaction, and service-delivery records may be used to administer the account and document the parties’ agreement.

11. Changes

We may update these Terms prospectively. The version presented at checkout or otherwise accepted for an existing order remains evidence of the terms accepted for that order unless a later version is accepted or applicable law requires otherwise.

12. Support

For service, cancellation, or billing questions, contact matthew@nexxensolutions.ca or +1 510-369-5110.